I want all of my customers to be happy with my products and buy with confidence. I offer a refund within 14 days of receipt. Contact me within 7 days of receipt and return your collar in an unworn condition within 14 days and I’ll refund. Where the collar has been damaged by your cat and has been worn and damaged, a refund will not be available.
For all UK orders, if the size is incorrect I can make and send another size. I also make custom sizes, so if you are not sure about the sizing, or your kitty has an inbetween size, please contact me and I can make a special size for your kitty. All returns for refunds are paid for by the buyer. In the event of UK exchanges I will pay for the return postage.